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Refund & Exchange Policy


RETURNS

I hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return any purchases (including reduced items) within 30 days of receipt. Please be sure items are in the same condition as received. 

Please Follow The Return Process As Follows:

STEP 1. Send email to notjustaprettiface@gmail.com

SUBJECT LINE: ROS3 RETURNS! (very important to use this as the subject)

BODY OF EMAIL: First & Last Name, Mailing Address, Reason For Return & Order Number. 

STEP 2

Please allow 1 - 2 days to respond to all return request. You will then be informed on what to do next. Please Do not return item without return request form. This form will be emailed to you.

Please note: Once your return is received and processed, we'll email you a refund notification. I do not refund shipping cost.  

EXCHANGE

Please Follow The Exchange Process As Follows:
 
How do I make an exchange?
1. Email notjustaprettiface@gmail.com
SUBJECT LINE: ROS3 RETURNS! (very important to use this as the subject)
BODY OF EMAIL: First & Last Name, Mailing Address, Item you would like to exchange for & Order Number. 
You will receive an exchange request form, that MUST be completed to process your request! 
Once you receive exchange request form, you will be informed on what to do next. 

Please allow 1 - 2 days to respond to all exchange request. You will then be informed on what to do next. Please Do not return item without exchange request form. This form will be emailed to you.

Please Note: No waiting! Your new items will be processed and shipped out promptly after contacting customer service. When your return is received and processed, we'll email you a refund notification.
Ros3 Shop R&E
PO BOX......
Savannah GA 31222